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Monika Tritz, General Manager of Kempinski The One Suites Hotel Shanghai Downtown. She held several permanent and task force positions within Hotel Operations over the last 20 years on various assignments with Kempinski Hotels. That has brought her to a wealth of international experience having worked and developed in Germany, the UAE, Italy, Croatia, Africa, China, Indonesia, and Qatar. In her previous role, based at the Kempinski Head Office in Geneva as Regional Director of Operations Monika focused on leading operational aspects within the portfolio of Europe by applying the company strategy through developing people and increasing performance and quality. Furthermore, several interim GM assignments in Austria, Italy, and Germany as well as the active participation in innovative projects to improve operational workflows have been a key function of her role. Through that, she supported the achievement of the highest guest satisfaction rates and quality service levels while maintaining financial performance, cost controlling leading to departmental profitability. As a certified Coach and Mentor, sharing of her experience and knowledge is essential and supports her continues to focus on the individual development of each of her team members. Munich in Germany being her home town, Monika is fluent in German, English, and conversational in French and Italian. She holds a Master Certificate in Hospitality and Revenue Management in addition to her most recent certified studies on Hotel Real Estate Investments and Asset Management by Cornell University. Contact Monika Tritz on LinkedIn. This show is powered by Digital Bootcamp Asia, sponsored by Tolmao Group. Natasha Fang is the Founder and CEO of Tolmao Group, a leading integrated marketing agency headquartered in Shanghai City, China. Recognized for original content, persuasive digital marketing strategies, interactive website designs, and influential event marketing campaigns, she has worked with a variety of clients. Connect with Natasha Fang on LinkedIn. Facebook: https://www.facebook.com/DigitalBootcampAsia LinkedIn: https://www.linkedin.com/company/dbasia Instagram: https://www.instagram.com/digitalbootcampasia Twitter: https://twitter.com/DB_Asia
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